Shipping Policy

At Celinva Orthopedic Cushion, we are committed to delivering your order quickly, safely, and transparently. We are proud to offer FREE Standard Shipping on ALL orders worldwide with no minimum purchase required.

Shipping Rates & Order Processing

  • Shipping Cost: FREE on all orders.
  • Order Processing Time: Orders are processed and dispatched within 1–2 business days (Monday through Friday, excluding public holidays).

Order Tracking

Every order includes end-to-end shipment tracking so you can follow your package’s journey:

  1. Once your order is dispatched, you will receive a Shipping Confirmation Email containing your official tracking number and direct tracking link.
  2. Tracking Updates: Please allow 24–48 hours after receiving your shipping confirmation for the carrier to scan your package and update tracking details in their system.
  3. Track Your Order: You can track your shipment anytime by visiting our Order Tracking Page or by using global tracking services like 17TRACK or Cainiao Global.

Import Taxes & Customs Duties

Please note that international shipments may be subject to import duties, taxes, and customs clearance fees once the package reaches its destination country.

  • Customer Responsibility: All applicable duties, taxes, and customs fees are the sole responsibility of the customer and are not included in your purchase price or shipping confirmation.
  • Customs Estimates: Customs policies vary widely from country to country. We recommend contacting your local customs office for specific details prior to placing your order.

Damaged, Lost, or Stolen Packages

Every Celinva product undergoes strict quality control and inspection before leaving our fulfillment warehouse. While we pack every item securely, transit conditions are handled entirely by third-party shipping carriers.

  • Damaged in Transit or Lost by Carrier: Celinva Orthopedic Cushion is not liable for items damaged due to carrier mishandling or packages lost in transit once dispatched from our warehouse. In these events, please file a claim directly with the shipping carrier using your tracking number.
  • Stolen Packages & Address Errors: We are not responsible for packages marked “Delivered” by the carrier that are subsequently lost or stolen, nor are we responsible for shipping delays or non-delivery resulting from incorrect shipping addresses entered by the customer during checkout.

Need Assistance?

We are always here to help! If you experience any issues with your delivery or need assistance filing a claim with the shipping carrier, please reach out to our support team: